Website: www.cheffy.lt
Effective Date: February 24, 2026
Website Owner: Dmitri Garo, self-employed individual operating under Individual Activity Certificate No. 1425963 issued in the Republic of Lithuania
Address: Kreivasis skg. 18, Vilnius, Lithuania
Email: team@cheffy.lt
1.1. This Privacy Policy (the “Policy”) defines the procedure for collecting, storing, using, transferring, and protecting personal data of users of the website www.cheffy.lt (the “Portal”).
1.2. Personal data is processed in accordance with the General Data Protection Regulation (GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, the EU ePrivacy Directive, and other applicable EU legal acts.
1.3. By using the Portal, the User confirms that they have read and agree to this Policy.
2.1. User – any natural or legal person using the Portal.
2.2. Client – a registered User who orders services through the Portal.
2.3. Service Provider – a registered User offering cooking and/or grocery shopping services.
2.4. Personal Data – any information relating to an identified or identifiable person.
2.5. Processing of Personal Data – any operation performed on personal data (collection, storage, use, deletion, etc.).
3.1. Data provided by the User: first name, last name, email address, phone number, service address, billing information.
3.2. Automatically collected data: IP address, cookies, browser data, website activity logs.
3.3. Payment data: processed by Stripe Connect and not stored on the Portal's servers.
3.4. Order and rating data: order history, reviews, and rating scores.
| Purpose of Processing | Data Category | Legal Basis |
|---|---|---|
| Account registration | Name, email, phone | Contract (Art. 6(1)(b) GDPR) |
| Order fulfillment | Contact details, address, order history | Contract |
| Payments and refunds | Payment data | Legal obligation (Art. 6(1)(c) GDPR) |
| Service improvement | Logs, website behavior | Legitimate interests (Art. 6(1)(f) GDPR) |
| Marketing communications | Email, name | Consent (Art. 6(1)(a) GDPR) |
| Dispute resolution | Correspondence, order history | Legitimate interests |
5.1. The Portal uses an automated rating system for Service Providers.
5.2. If the average rating of the last five orders falls below 4.5, the Service Provider's account is temporarily suspended. A manager reviews the case and decides on reinstatement or termination of cooperation within three working days.
5.3. The User has the right to request human review of such a decision.
6.1. Data may be transferred to:
6.2. Transfers outside the European Economic Area (EEA) are carried out using Standard Contractual Clauses (SCC) approved by the European Commission.
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account data (name, email, phone) | While the account is active + 3 years | Statute of limitations |
| Orders and transactions | 10 years | Tax legislation |
| Correspondence | 3 years | Legitimate interests |
| Marketing data | Until consent is withdrawn | Consent |
| Logs and technical data | 6 months | Security |
7.2. After the retention period expires, data is deleted or anonymized.
The User has the right to:
The response period for requests is 1 month (may be extended to 2 months in complex cases).
9.1. The following types of cookies are used: essential, functional, analytical, and marketing.
| Cookie | Type | Purpose | Retention Period | Set By |
|---|---|---|---|---|
| session_id | Essential | Authentication | Session | my-chef.eu |
| lang_pref | Functional | Language preference | 6 months | my-chef.eu |
| _ga | Analytical | Google Analytics | 2 years | |
| _fbp | Marketing | Advertising | 3 months | Meta |
9.3. A cookie consent banner is displayed upon the User's first visit.
9.4. The User may modify or withdraw consent via browser settings or the website's cookie manager.
10.1. The following measures are implemented:
11.1. We may update this Policy by publishing a new version on the Portal.
Dmitri Garo, self-employed individual operating under Individual Activity Certificate No. 1425963 issued in the Republic of Lithuania
Address: Kreivasis skg. 18, Vilnius, Lithuania
Email: team@cheffy.lt